Access Bank Zambia has launched “Access Whatsapp Banking” on the market aimed at providing a new and cost effective way of banking.

Speaking at the launch on May 22,2019, Access Bank Managing Director Joana Bannerman explained that the product will provide financial services on a social platform to existing and potential customers.

Mrs. Bannerman said the product was designed to provide customers with an easy and reliable banking channel by using familiar technology.

She expressed confidence that the new digital banking strategy will provide customers the ease to use banking with the convenience of transacting on a social platform.

‘’It is evident that more individuals and businesses are increasingly gaining access to financial services through digital channels…to be a pioneer in this industry and in this line of business is an exciting development for us,’’ she said.

Mrs. Bannerman further disclosed that the service provides another banking channel and allows customers to carry out basic transactions such as checking balances, buying Zesco units and airtime, blocking card transactions, getting mini-statements as well as giving feedback to the bank.

She also urged customers to take advantage of the new and innovative platform that will make it easy and reliable for them to carry out banking Transactions.

Meanwhile, speaking at the same event, Access Bank Zambia Head of E-business Alfred Ackon said the bank has continued to keep the pace in the innovation  front of the banking industry in Zambia, with the launch of banking services on Whatsapp.

‘’Access Bank Zambia is bringing banking closer to its growing customer base by leveraging on the Whatsapp application. We look forward to seeing more of our customers enjoy the seamless experience of chatting with their bank,’’ he added.

Access Bank Zambia is the first bank to launch such an initiative on the market in the country as well as across the globe.












Loretta Ching'andu

Loretta Ching'andu is a Media and Communication student at the University of Zambia. She is a charismatic leader, public speaker and a seasoned radio and tv presenter. She is a youth, women, good governance advocate and very passionate about the media. Loretta loves to report on community and business news stories, often highlighting on salient issues that affect her and her community. She is a modest but very hard working young lady who consistently sets firm goals for herself. Her other area of interests include the Law and Justice system, Mental health, Sexual Reproductive health, Gender equality and Climate change.